Shipping Policy
1. Order Processing
All orders are processed and dispatched within 24–48 business hours after successful order confirmation, excluding Sundays and public holidays.
2. Shipping Partners
We ship orders through reliable logistics partners that provide shipment tracking for better transparency and timely delivery.
3. Delivery Timelines
Delivery timelines may vary based on location, courier partner, and local conditions.
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote / Special Areas: 7–10 business days
Timelines are indicative and may vary due to unforeseen circumstances.
4. Shipping Charges
Applicable shipping charges, if any, will be clearly displayed at checkout before order confirmation.
Free shipping may be offered under select promotions, campaigns, or minimum order values.
5. Incorrect or Incomplete Address
NEOKRISP shall not be responsible for delays, non-delivery, or loss arising due to:
- Incorrect shipping address
- Incomplete or inaccurate contact details provided by the customer
Customers are requested to ensure all shipping details are accurate at the time of placing the order.
6. Damaged or Tampered Packages
If you receive a package that appears damaged, tampered, or opened, please:
- Do not accept the delivery (if possible), or
- Contact our customer care team immediately with clear photographs of the package
Any claims must be reported within 24 hours of delivery for resolution.
